About Us:

We are the global leader in mobile attribution and marketing analytics. Data-driven marketers trust us for independent measurement solutions and innovative tools to grow and protect their mobile business. Our platform processes billions of mobile actions every day, empowering marketers and developers to maximize the return on their marketing investments. With Facebook, Google, Twitter, Pinterest, Snap Inc., Tencent and 4,600+ other integrated partners, and clients including HBO, Waze, Alibaba, Skyscanner, Activision and 12,000+ leading brands worldwide, we have 15 global offices to support marketers everywhere.

About Role:

We are looking for a senior hunter with a proven track record of selling MarTech and SaaS technologies to large enterprises. The Enterprise Account Executive position is an experienced, quota carrying sales role focusing on our largest strategic accounts. In this role, you will own the account strategy and execution. This role will work functionally with Solutions Architects, Customer Success Managers, Partners Development to engage and close our top prospects.

Responsibilities:

• Plan, prospect, and own sales execution with top tier accounts within your territory
• Passion for understanding our technology "under the hood" and ability to present complex technical information in a clear and concise manner to a variety of audiences; technical and non-technical
• Own sales execution with top tier advertisers
• Manage & forecast your pipeline accurately through SalesForce
• Consistently achieve quota targets
• Thrive in an environment of tough competition

Requirements:

• 5 - 8+ years of relevant selling experience
• Comfortable in a hunter role and highly organized
• Strong understanding of digital and mobile marketing ecosystem including agency landscape
• Experience in negotiating multi year $500k+ contracts
• Desire to understand our technology from end to end
• Strong business acumen and professionalism
• Strong story-telling and presentation skills

What's In It For You:

• Competitive comp
• Medical, Dental, Vision, etc.
• 401k with match
• Short and Long Term Disability
• Generous PTO
• Stock Options
• Reimbursement for groceries, transportation, fitness, and mobile

So, if you're a motivated Enterprise Account Executive with SaaS sales experience in the Mobile App and/or MarTech space, we want to talk! Please apply today!

Who We Are: 

We are a leading Email Marketing Agency that helps enterprise companies like Google achieve excellent results with quick and professional execution! We are located near beautiful San Francisco but you can work from anywhere in the US or Canada! 

What we Need:

We are looking for a responsible Marketing Enthusiast who is an expert in building programs and managing the systems required to generate consistent inbound lead traffic. The ideal candidate will utilize Marketo to its fullest potential, employing any and all the features available to load the top of the funnel and must know the SFDC integration part as well.

All candidates must be U.S. Citizens or able to work in the US  or Canada without corporate sponsorship.

Responsibilities:

• Experience with Marketing Automation tools - preferablly Marketo 
• Collaborative and hands-on best practices of Marketo and SFDC
• Must have an excellent understanding of Lead Management, Lead Routing, Life-cycle Management
• Partner with marketing and technical teams to provide data-driven solutions and recommendations in support of critical business needs and goals
• Must have experience with managing large sets of data. Maintaining good data health and quality
• Maintain pulse of key performance metrics, dashboards, and flag leadership when action is required
• Manage Lead Quality, Lead Scoring and Lead Routing in Marketo
• Assess ad hoc analytic project requests and determine the best approach and team members to support.
• Ensure that data findings are appropriately visualized in a way that will resonate with stakeholders and clearly highlight implications

Must Haves:

• Must be able to work in a fast-paced environment 
• 3-5 years of Marketo Experience with 2-3 years of Salesforce Experience
• Must be self-motivated, passionate about Marketing Automation, and enjoy learning and growing
• Team player
• Hands-on experience with dashboard and reporting. Must be able to create awesome slides for executive review
• Lead nurturing and lead scoring are good skills to have

What's In It For You: 

• Work from anywhere in the US or Canada
• Competitive salary and bonuses
• Medical Benefits and 401k
• Work with clients like Google! 

So if you're a Digital Marketing Expert with CRM integration experience, please apply now!

About us:

We are a no-code AI platform that helps marketers convert their top of funnel demand into revenue, without engineers. We give marketers everything they need to drive revenue and prove it - from data and analytics to AI-powered recommendations and content writing. We are backed by Sequoia Capital, YCombinator and CMOs from some of today's fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce and Snowflake.

We are looking for an exceptional customer growth manager to work directly with our customers to create highly converting web experiences for their various visitors segments. With big targets of 4x ARR year over year, we're scaling our success and support programs with our exponentially growing customer base. The Customer Growth team owns the most important metrics in our business: time it takes a customer to reach their first win and experience launch velocity.

What you'll do:

• Work closely with each customer to teach them how to use our product to find meaningful segments, create personalized web experiences and increase their website conversion rate.
• Perform analysis on customer data to understand who is visiting their website and how those visitors can be segmented for personalized experiences.
• Codify the learnings from individual customers into a scalable onboarding and customer success experience that helps all our customers create better personalized experiences and reach success more quickly.
• Design a differentiated and engaging experience that helps our customers achieve success and get inspired -- such as kick-off calls, onboarding programs, nurture emails and virtual community events.
• Gather insights from customers to surface ideas for new product features, work with our product and engineering team to make those ideas a reality, and roll them out to customers.
• Anticipate potential blockers that may slow down customer adoption and proactively build and implement a plan to create stronger alignment.

What you have:

• 3-6+ years of experience working with customers in support, CSM, or agency, including program creation and optimization. 2+ years in growth, marketing, or CRO manager.
• Fundamental understanding of A/B testing or strong instincts around high converting web content or iteration
• Domain experts that can advise customers on experiences very likely to win
• A strong collaborator and communicator that virtually everyone loves to work with.
• Good project management skills. Can stay organized and keep the trains running on time to hit goals.

What's in it for you:

• Fully Remote! 100% work from home!
• Generous Stock Options Package from Well-Backed Series A Company!
• Unlimited Paid Time Off!
• Full Health Benefits Package, including Medical, Dental, Vision, etc.
• Lots of Autonomy to Run Your Client-Base the way you want!
• Quarterly offsites at great locations (like hawaii and park city)! 

So, if you are a CSM with at least 2 years of experience, please apply today!

Who We Are:

We are a leading Email Marketing Agency that helps enterprise companies like Google achieve excellent results with quick and professional execution! We are located near beautiful San Francisco but you can work from anywhere. This is a remote position in the US.

What we Need:

We are looking for a responsible Marketing Data Analyst Enthusiast who is passionate about the intersection of Marketing, Technology, and Process Re-Engineering and looking to expand your understanding of these domains. You must have an intense curiosity about new systems and always look for how we can leverage technology to improve the marketing impact. Your key responsibility is to ensure that lead management and campaign reporting and operations within the Marketing team run smoothly in support of our wider demand generation goals. At a high level, this includes managing Marketing Database.

Responsibilities:

Data Quality Management

• Oversee day-to-day operations, maintenance, and support of Marketo(or any Marketing Automation Platform) and SFDC as the external marketing communications platform.
• Manage distribution lists to ensure timely updates are made and the data entered into the system is correct and up to date.
• Marketo and SFDC Field request management
• Participate in data governance initiatives to drive consistent and proper handling of data inside the platform and across the business.
• Provide thorough analysis of the lead database, lead routing, and flows with recommendations

Reporting & Data Analysis

• Produce weekly, monthly & quarterly marketing campaigns reports and build models using tools and get insight into current data.
• Manage analytics for client teams & stakeholder groups.
• Track and manage any change requests for reporting requirements from teams.

Project Management:

• Must be able to statistical analysis, hypothesis testing, time series analysis, and uni/multivariate regression modeling.
• Lead coordination of tracking efforts around all external campaigns.
• Assist all stakeholders in the timing of campaigns; monitoring the timing of distribution going out to various groups and supporting campaign creation.
• Be the initial point of contact to troubleshoot issues around campaign creation.
• As a member of the production team, you will assist with designing new campaign templates through Marketo tools & applications.
• Learn and maintain a thorough knowledge of Marketo and surrounding systems including best practices, processes, and training materials as needed around managing external communications.

Must Haves:

• At least 2-5 years' overall experience in Marketing and/or Operations & campaign reporting within a fast-paced high growth environment
• 3+ years of hands-on experience with marketing technology solutions (Marketo operations & production experience preferred; similar marketing automation platform is fine too, plus Salesforce
• 3+ Marketo/Marketing platform experience
• Operationally focused with a strong reliance on process and standards
• Keen attention to detail & accuracy in reporting
• Must know SQL and an excel power user status is highly desired (Pivot Tables, VLOOKUP, conditional formatting, Flash Fill, etc.)

What's In It For You:

• Work from anywhere in the US or Canada
• Competitive salary and bonus
• Medical Benefits and 401k

So if you're a Marketing Data Analyst with experience in campaign reporting and marketing operations, please apply now!

About Us:

We research, develop, and manufacture veterinary diagnostic test kits and related reagents for distribution in nearly eighty countries. Our services division, performs specialized testing of raw materials, cells and seeds for the presence of adventitious agents according to regulatory guidelines for the global veterinary and pharmaceutical industries. We deliver best in class products and services, making a positive impact on animal welfare through diagnostic laboratories, animal producers, veterinary vaccine manufacturers, government agencies, pharmaceutical companies and veterinarians globally.

We are in need of a Finance Manager who will be responsible for all areas relating to financial management, including AP, AR, Payroll, Purchasing and Inventory. The candidate will perform all duties while managing other responsibilities and individuals. The candidate must be able to work well under pressure, meet deadlines, function in a team environment, and communicate clearly and effectively to internal and external customers. The ideal candidate will have solid knowledge of accounting theory, concepts, practices, and procedures and be willing to do all tasks as needed or directed.

Duties and Responsibilities

• Respond to all general inquires to internal/external customers within the standard service level agreement (SLA)
• Work directly with department leads to provide financial information
• Assist with annual budget preparation
• Manage licensing and royalty contract obligations
• Plan and execute strategic projects
• Lead tax responsibilities including sales tax and quarterly returns
• Analyze revenues and expenses monthly to ensure they are recorded properly
• Perform other analytics and monitor KPI's
• Oversee/perform the daily financial responsibilities for AP, AR, Payroll, and month-end close
• Oversee/perform monthly/annual financial activities, including financial and tax preparation
• Oversee purchasing, warehouse, and inventory
• Propose/Implement process improvements
• Research accounting issues in accordance with generally accepted accounting principles and/or tax authorities and present them to management
• Mentor and train direct staff
• Other duties as assigned

Desired Qualifications and Experience:

• Proficiency with Cloud ERP systems
• Cost accounting experience in a manufacturing environment
• In-depth knowledge of payroll processing and regulations
• 7+ years' experience in progressively responsible financial leadership
• CPA or CMA
• Bachelor's or higher degree in Accounting

What's In It For You:

• Competitive comp
• Medical, Dental, Vision, etc.
• 401k
• Generous PTO

So, if you're a motivated Finance Manager with a CPA/CMA and experience in the manufacturing space, we want to talk! Please apply today!

Who We Are:

We are widely recognized as a global leader in SEO and Digital marketing. The most innovative customers across more than 80 countries trust us to modernize their Digital Marketing stack for today's digital world.

Responsibilities:

• Develop and execute technical, content & linking SEO strategies across our owned and operated activities to drive organic growth.
• Monitor, analyze, and report on SEO channel performance, including leads, customers, traffic, site utilization, keyword performance, site performance, and competitive benchmarking.
• Create and manage a prioritized roadmap based on identified growth opportunities, customer insights, competitive analysis, and business priorities.
• Oversee SEO implementation across content and corporate sites.
• Drive inbounded leads for new logo acquisition
• Combine internal and external research to identify key growth opportunities, making recommendations, or managing projects to expand and optimize our presence.
• Analyze and report on-site usability and make SEO-informed recommendations to product and marketing teams responsible for site architecture, navigability, interactive elements, and content strategy
• Advise editorial and product marketing partners on SEO best practices, including site and data architecture, URL structure, metadata, on-page copy, etc.
• Stay updated on SEO developments, trends, and industry best practices and leverage our own platform and technologies to drive growth
• Manage two content writers and 1 growth analyst

Requirements:

• 5+ years in a high-performing SEO marketing B2B role
• Demonstrated ability to drive results in fast-moving, cross-functional environments
• Strong domain knowledge of SEO - on-page, off-page, content, technical, site architecture, etc combined with the ability to utilize these skills from a customer-centric point of view.
• Expertise in organic channel growth, keyword research, and optimization (on- and off-page)
• Experience building and managing SEO analytics dashboards, including proficiency with tools such as Google Analytics, GSC, BrightEdge, etc

What's In It For You:

• Competitive Salary
• Platform certification and continuous product training
• Medical PPO or HMO/ Dental / Vision Insurance
• Team Networking and Social Events
• Friday Company Lunches
• Stocked Kitchens
• Defined Career Paths
• Stock Options

So, if you are an SEO Expert with 5+ years of SaaS experience, please apply today!

About Us:

We are the leading mobile attribution company and the core of a very complex and connected mobile ecosystem. As an unbiased third party solution, our products allow the advertising ecosystem to function properly and fairly.

The mobile industry is dynamic and fast growing. There are unprecedented changes around industry regulation, platform shifts which have global implications, and a heightened awareness of the need for great user privacy. We sit in a very unique position to help move the industry forward by developing trusted solutions for all parties involved - the advertisers, the media & technology companies, and the end users.

We are looking for a self-motivated and proactive Customer Success Manager. The ideal candidate believes in personalized service, thrives in cultivating business relationships, and can navigate the mobile ecosystem with ease. This role oversees the lifecycle of customers from onboarding to renewal. As a Customer Success Manager, you'll join a team of people who are laser focused on delivering the best experience to our customers.

What you'll do:

• Become an in-house expert in our product - both business and technical use cases and stay up-to-date on product releases and new features
• Use your understanding of the product to quickly identify, escalate, and solve complex technical problems
• Build deep business relationships by continually WOW-ing our customers through exceptional support and service
• Provide training and education on our products and new features through demos, webinars, and both virtual and on-site trainings
• Invite, facilitate, and document customer product ideas and feedback to our Product and R&D teams
• Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcomes

What you have:

• Background in customer success, product management, or mobile analytics at an online advertising company, digital agency, or SaaS martech platform
• Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
• Experience working with multiple accounts across a diverse set of industries, company sizes, and experience levels
• Excellent written and verbal communication skills for technical and non-technical audiences
• A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment

What's In It For You:

• Employee stock options
• Investment in your personal growth offering training for skills incl. negotiation, presentation, LinkedIn learning
• Health initiatives spanning from weekly team lunches, local fruit/veg/snack basket & drinks and many other team fitness activities and sports events
• Leading private medical insurance
• Comfortable work set up - standing desk, laptop, phone, financial contribution towards your WFH setup
• Flexible working hours and great location
• Taking part in important social responsibility initiatives
• 401k with match
• Short and Long Term Disability
• Generous PTO

So, if you're a motivated Customer Success Manager with experience in SAAS Martech, we want to talk! Please apply today!

About Us:

We are the leading mobile attribution company and the core of a very complex and connected mobile ecosystem. As an unbiased third party solution, our products allow the advertising ecosystem to function properly and fairly.

The mobile industry is dynamic and fast growing. There are unprecedented changes around industry regulation, platform shifts which have global implications, and a heightened awareness of the need for great user privacy. We sit in a very unique position to help move the industry forward by developing trusted solutions for all parties involved - the advertisers, the media & technology companies, and the end users.

We are looking for Solutions Architects that will solve technical and business problems, and design solutions that will transform the industry. In this role, you will immerse yourself in the product with a strategic mindset and tackle problems to influence an industry. As a solution architect, your understanding of business strategy, expertise in product / technical knowledge and deep experience with the ecosystem will be highly leveraged by clients, the company and the industry.

What you'll do:

• Ensure success in designing, migrating, and deploying our SaaS platform with strategic prospects/clients and provide value throughout the onboarding / renewal process
• Collaborate internally with Sales, Customer Success Managers, Partners Integrations, Engineering, Product Management and Product Marketing teams as the product advocate to help prioritize existing gaps, features and product strategies
• Be a thought leader in the ecosystem in developing and advocating solutions alongside our internal product/engineering teams, clients, and media & technology companies
• In partnership with the sales team, formulate and execute strategy to solve business needs and technical requirements. Lead product demonstrations and Proof of Concepts, as well as respond to RFP/RFIs and Info Security documents, as necessary
• Build deep client relationships with senior technical and nontechnical individuals.
• Attend and present at conferences and industry events
• Approximately 10-15% travel depending on client/event location

What you have:

• 3-7+ years of experience in a client-facing technical role and collaborating with Sales
• Proficiency in at least one programming language
• Comfortable working with large data sets and dealing with discrepancies
• BA/BS required, technical degree preferred

Bonus Points:

• Prior experience in the mobile marketing industry is highly desired
• Experience speaking at large events is highly desired

What's In It For You:

• Competitive comp - $160-$220K OTE
• Medical, Dental, Vision, etc.
• 401k with match
• Short and Long Term Disability
• Generous PTO
• Stock Options
• Lunch, cellphone, gym reimbursement!

So, if you're a motivated Solutions Architect/Consultant with SaaS experience in Analytics, Mobile or the MarTech space, we want to talk! Please apply today!

If you are ready to join an amazing founding team with a well-funded (venture backed) company, we have an amazing opportunity! Come join a team with endless creative opportunities and make a huge impact with your work!

About our client:

Our flagship SaaS platform is designed to empower sales teams with real-time user data and rich context to help identify the next big opportunity and prioritize outreach. And that is just phase one! 

What you’ll do:

• Lead the technical design and implementation of the frontend and backend of the product
• Build a secure and scalable multi-tenant web application based on Python (Flask) and React
• Ensure a delightful user experience by working closely with design partners and initial
• customers
• Cultivate a remote-first, inclusive, diverse and family-friendly culture

What you bring:

• At least 5 years of experience building both frontend (ideally using React) and backend (using
• Python and/or Java + databases like Postgres or MySQL)
• Familiar with one of the major cloud platforms (AWS, GCP or Azure)
• Based (and authorized to work) in the US

What’s in it for you:

• Work remotely from anywhere in the US
• Competitive salary and equity
• Health, dental and vision insurance (for you and your dependents)
• 16" MacBook Pro + up to $2,000 toward your WFH office
• Parental leave / family-friendly culture

If you have made it this far and you are still interested, apply today!

 

About Us: 

We are the leading mobile attribution company and the core of a very complex and connected mobile ecosystem. As an unbiased third party solution, our products allow the advertising ecosystem to function properly and fairly. 

The mobile industry is dynamic and fast growing. There are unprecedented changes around industry regulation, platform shifts which have global implications, and a heightened awareness of the need for great user privacy. We sit in a very unique position to help move the industry forward by developing trusted solutions for all parties involved - the advertisers, the media & technology companies, and the end users.

About the Role: 

The right candidate should be a natural problem-solver and a strong communicator. This person will work in close collaboration with the R&D, Customer Success and Product Teams. This role will engaged in cross department projects and strongly influence the product's evolution by providing valuable feedback to help shape the future of our product development.

What You'll Do:

• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution and communication
• Serve as point of contact for customer escalations and ensure customer issues are resolved meticulously
• Work with our R&D and product teams on escalations and product enhancement requests
• Create and lead support improvement processes across the company
• Provide product feedback and insights to the business and R&D teams
• Manage various internal projects; training, ensuring support readiness for new feature releases, etc.
• Being a technical advocate for our VIP customers, working closely with the customer success and business teams

Requirements:

• Passion for solving customer issues in a fast paced environment
• 5+ years of experience with technical support / QA / data analysis/ development/ technical account management
• Experience in SQL querying and managing data
• Excellent written and verbal communication skills 
• Structured and process-oriented
• Ability to learn new technologies quickly
• Multitasking and ability to work independently

Bonus Points:

• Web / mobile marketing and digital advertising experience
• Background in web/ SDK/ Mobile development or QA

What's In It For You: 

• Competitive comp
• Medical, Dental, Vision, etc. 
• 401k with match
• Short and Long Term Disability
• Generous PTO
• Stock Options
• Lunch, cellphone, gym reimbursement! 

So, if you're a motivated Support Engineer with SaaS experience in Analytics, Mobile or the MarTech space, we want to talk! Please apply today! 

About Us:

Founded in 2013, we are the leading user engagement platform trusted by modern digital apps like Reddit, Delivery Hero, Dream 11, Carousell, Teladoc, DoorDash, and Hinge. We allow any app (or Website) to quickly and easily embed rich real-time chat, voice, and video experiences into their app to build connections with users and between users. This could be connecting drivers and consumers in a timely fashion to reduce cancellations for a delivery app, helping buyers get their questions answered from sellers to increase transactions in a digital marketplace, or increasing engagement between users in an online community. The platform has over 150M MAUs from over 50 countries operating in industries ranging from marketplaces, ride-sharing, and online communities to gaming, live video streaming, and healthcare.

The company is headquartered in San Mateo, CA with additional offices in; New York, Seoul, London, Singapore, and Bengaluru and has raised over $220M from leading investors, including: ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.

As the Regional Manager for Solutions Engineering team, you will create a vision of endless tenacity for customers. You will own and be responsible for managing the customer's technical implementation, and building relationships with the customer's product and engineering counterparts to drive adoption, retention and growth.

What you'll do:

• Understand customer KPI and goals
• Proactively make strategic recommendations that deliver ROI throughout the customer's journey
• Drive account growth and expansion by developing an understanding of our products and features, and aligning them to customers needs
• Lead and build best practices adopting our products
• Monitor customer usage trends and proactively reach out with helpful recommendations
• Meet with customers to discover and understand their needs as well as provide guidance
• Work cross-functionally with Customer Success, Sales, Marketing and Engineering

What you have:

• 7+ years of experience in a client-facing role for SaaS products
• 2+ years Leading or Managing a team
• Solid programming experience with at least one programming language such as JavaScript, Swift, Objective C, Java, Kotlin, or C#
• Working knowledge of at least one web or mobile platform such as iOS, Android, React Native, React, or Angular.
• Ability to debug and troubleshoot complex systems in web servers, databases and mobile devices.

What's In It For You:

• Competitive comp
• Medical, Dental, Vision, etc.
• 401k with match
• Short and Long Term Disability
• Generous PTO
• Stock Options
• $3500 towards professional development

So, if you're a motivated Solutions Architect/Engineer Manager with SaaS experience and 2+ years managing a team, we want to talk! Please apply today!

About Us:

Founded in 2013, we are the leading user engagement platform trusted by modern digital apps like Reddit, Delivery Hero, Dream 11, Carousell, Teladoc, DoorDash, and Hinge. We allow any app (or Website) to quickly and easily embed rich real-time chat, voice, and video experiences into their app to build connections with users and between users. This could be connecting drivers and consumers in a timely fashion to reduce cancellations for a delivery app, helping buyers get their questions answered from sellers to increase transactions in a digital marketplace, or increasing engagement between users in an online community. The platform has over 150M MAUs from over 50 countries operating in industries ranging from marketplaces, ride-sharing, and online communities to gaming, live video streaming, and healthcare.

The company is headquartered in San Mateo, CA with additional offices in; New York, Seoul, London, Singapore, and Bengaluru and has raised over $220M from leading investors, including: ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.

We are looking for a Solutions Engineer who is flexible with different technologies, is a quick learner, and is looking to be the voice of customers when collaborating with the Product team. This is an ideal role if you are passionate about designing and building technical solutions, and are comfortable speaking with developers, product managers, and C-level executives.

What you'll do:

• Work toward customer success - You will work with our Customer Success and Sales teams to educate customers on how to best use our platform
• Lead implementation design - Consult with customers on technical and UI design to architect efficient and scalable solutions to deliver the best user experience.
• Build vertical solutions - Build tools and vertical solutions with our product for customers as the need arises such as third-party integrations.
• Gather product feedback - Provide customer feedback to product teams and work together to close product feature gaps.
• Write technical resources - Write blog posts, tutorials, and documentation to make the adoption of our product more accessible to developers.
• Coordinate projects - Help manage projects with multiple stakeholders, both internal or external, to ensure timely and successful launches of the integration.
• Become a domain expert - Follow the latest trends and features in the chat domain. Act as a trusted advisor for our customers when it comes to best practices for implementing chat.

What you have:

• You have at least 3-7 years of professional experience as one of a frontend/backend engineer or solutions/customer engineer in the software industry.
• You have hands-on experience working with API, SaaS, Web and Mobile technologies, and Databases.
• You have solid programming experience with at least one programming language, such as JavaScript, Swift, Objective C, Java, Kotlin, or C#.
• You have excellent oral and written communication skills including strong empathy for both customer needs and collaboration with cross functional teams.
• You have working knowledge of at least one web or mobile platform such as iOS, Android, React Native, React, or Angular.
• You can debug and troubleshoot complex systems in web servers, applications, databases and mobile devices.
• Ability to guide a good UX design on customer's chat implementation will be a plus.

What's In It For You:

• Competitive comp
• Medical, Dental, Vision, etc.
• 401k with match
• Short and Long Term Disability
• Generous PTO
• Stock Options
• $3500 towards professional development

About Us:

Our Employee-Centric Success Platform helps companies maximize their employees' performance and, through it, their business success. Its AI tools leverage data from a variety of sources to guide employees and managers with clear goals and training, as well as motivate them to excel. Our platform seamlessly integrates with all major enterprise systems. It holds strategic partnerships with SAP, Amazon, and Verint and is currently deployed by some of the world's leading organizations such as Microsoft, Novartis, Paypal, Verizon, and Coca-Cola.

We were named a 2019 Deloitte Technology Fast 500 EMEA Company, honored for its exceptional growth. It was ranked #1 for Overall Culture by Comparably and recognized for its great compensation, benefits, and perks. We are a hard-working, fast-moving, growing company that has an encouraging, inclusive culture, making for a great place to work.

There is nothing more important than the success of our customers. In the Customer Success team, our trusted experts help our customers to accelerate adoption, engagement, and performance of their most valuable asset, their people. In collaboration with Sales, Technology & Product, and our Partner community, we bring the full power of our resources to bear to help customers achieve dramatic and sustainable business value.

Responsibilities:

• Principal technical advisor and advocate for a portfolio of Enterprise accounts across implementation, integration, and long-term technical continuity, helping customers to enable their organization's digital adoption with us
• Own customer implementations and custom development plans, including development of custom pilots to show Proof of Concept (POC) to support unique customer use cases
• As an integral part of the Customer Success team, establish close relationships with customers and a deep knowledge of their business, organization, and data to help empower them to realize the full value of our platform
• Be a product expert and escalation point for internal delivery teams and customers to manage and facilitate a resolution for technical incidents and issues
• Drive discussions with senior leadership regarding incidents and risk management
• Actively update customers on the technical evolution of the product, platform and security.
• Collaborate with Customer Success Managers, Sales, Marketing, Product, and our Partner community, to share best practices, improve internal capabilities, identify new customer business needs and effectively leverage all our available resources to drive customer success.
• Monitor customer utilization trends and perform health checkups to identify product recommendations and R&D needs.
• Support monthly and quarterly strategic business reviews with customer stakeholders to drive alignment and engagement.

Requirements:

• 3-5+ years of experience leading the technical implementations and support for a large portfolio of Fortune 1000 clients. Experience working with SaaS platforms preferred.
• Strong database analysis skills with proven business insight and judgement.
• A track record of working with relational databases.
• The ability to rapidly develop and deliver creative solutions for complex business problems.
• Experience using or integrating with a variety of management tools, technologies, and analytics platforms (e.g. Salesforce, Excel, JIRA, Zendesk, REST APIs) preferred. Experience with or knowledge of SQL required.
• Experience working with customers and explaining complex technical concepts to non-technical audiences.
• BA or BS required.
• Fluency in Spanish - a must

What's In It For You:

• Employee stock options
• Investment in your personal growth

We are looking for a passionate engineer to join our team! If you love to code and want an opportunity to help build an amazing FinTech platoform, back by Y-Combinator, then keep reading!

ABOUT US:

We are building the world's first platform that makes hedge funds easy to create and join for talented investors, like Angellist, Shopify, or Substack but for investing.

Founded in 2021, We are a Y Combinator-backed fintech that just raised a $4.1M seed round from top VCs like Canaan, Matrix, and Global Founders Capital, as well as angel investors including founders from unicorns like Brex, Jeeves, Mercury, Flexport, Outschool, Pilot, and Forge.

What you'll get to do:

• Help establish and influence the engineering process, culture, systems, code base, and all things relating to engineering.
• Ship exceptional, thoughtful features and code!
• As our first hire and founding engineer, you'll have a huge impact, autonomy to make key product decisions and be self-managed, and have personal growth as an IC, leader, and entrepreneur.
• Help make strategic decisions about what to build, why, and when, as well as how to approach business challenges associated with early-stage startups
• Collaborate directly with the cofounders on what to build and how to build it, and really all things relating to the business
• Drive the engineering and product roadmaps based on customer feedback and thoughtful analysis

What you bring:

• At least 3 years of professional software engineering experience, not including internships/college.
• Front-end, back-end, or full-stack experience (any of the 3 are fine)
• Great communication and collaboration skills
• A desire to be a part of and help build out great culture as the team grows
• Experience with one or more common web application frameworks (Phoenix, Rails, Django, etc.)
• Experience with at least one relational database system

What's in it for you:

• Highly competitive salary and a meaningful equity stake (1%+)
• 100% covered, top-of-the-line health insurance, dental, and vision
• 401k (including employer match!)
• 100% covered life insurance, short-term disability insurance, and long-term disability insurance.
• HSA and FSA company contributions
• Commuter benefits
• Optional critical illness, voluntary life insurance supplement, accident, and hospital insurance options
• Unlimited PTO

Interested? We would love to connect - apply today!