Customer Success Manager: Explosive Growth SaaS Company!

San Francisco US 94105

Job Details

  • Managed by

    Gabe Aeschliman

  • Job Type

    Full Time

  • Compensation

    $100000-$150000

About Us:

We are the leading mobile attribution company and the core of a very complex and connected mobile ecosystem. As an unbiased third party solution, our products allow the advertising ecosystem to function properly and fairly.

The mobile industry is dynamic and fast growing. There are unprecedented changes around industry regulation, platform shifts which have global implications, and a heightened awareness of the need for great user privacy. We sit in a very unique position to help move the industry forward by developing trusted solutions for all parties involved - the advertisers, the media & technology companies, and the end users.

We are looking for a self-motivated and proactive Customer Success Manager. The ideal candidate believes in personalized service, thrives in cultivating business relationships, and can navigate the mobile ecosystem with ease. This role oversees the lifecycle of customers from onboarding to renewal. As a Customer Success Manager, you'll join a team of people who are laser focused on delivering the best experience to our customers.

What you'll do:

  • Become an in-house expert in our product - both business and technical use cases and stay up-to-date on product releases and new features
  • Use your understanding of the product to quickly identify, escalate, and solve complex technical problems
  • Build deep business relationships by continually WOW-ing our customers through exceptional support and service
  • Provide training and education on our products and new features through demos, webinars, and both virtual and on-site trainings
  • Invite, facilitate, and document customer product ideas and feedback to our Product and R&D teams
  • Host Executive Business Reviews with key stakeholders to share wins, industry best practices, and impact on customer outcomes

What you have:

  • Background in customer success, product management, or mobile analytics at an online advertising company, digital agency, or SaaS martech platform
  • Comfortable analyzing and interpreting large data sets and dealing with reporting discrepancies
  • Experience working with multiple accounts across a diverse set of industries, company sizes, and experience levels
  • Excellent written and verbal communication skills for technical and non-technical audiences
  • A fast learner who is naturally curious and thrives in a fast paced and dynamic work environment

What's In It For You:

  • Employee stock options
  • Investment in your personal growth offering training for skills incl. negotiation, presentation, LinkedIn learning
  • Health initiatives spanning from weekly team lunches, local fruit/veg/snack basket & drinks and many other team fitness activities and sports events
  • Leading private medical insurance
  • Comfortable work set up - standing desk, laptop, phone, financial contribution towards your WFH setup
  • Flexible working hours and great location
  • Taking part in important social responsibility initiatives
  • 401k with match
  • Short and Long Term Disability
  • Generous PTO

So, if you're a motivated Customer Success Manager with experience in SAAS Martech, we want to talk! Please apply today!

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