Remote Solutions Engineer Manager - High Growth Startup! ($220 million in funding)

San Mateo US

Job Details

  • Managed by

    Gabe Aeschliman

  • Job Type

    Full Time

  • Compensation

    $170000-$210000

About Us:

Founded in 2013, we are the leading user engagement platform trusted by modern digital apps like Reddit, Delivery Hero, Dream 11, Carousell, Teladoc, DoorDash, and Hinge. We allow any app (or Website) to quickly and easily embed rich real-time chat, voice, and video experiences into their app to build connections with users and between users. This could be connecting drivers and consumers in a timely fashion to reduce cancellations for a delivery app, helping buyers get their questions answered from sellers to increase transactions in a digital marketplace, or increasing engagement between users in an online community. The platform has over 150M MAUs from over 50 countries operating in industries ranging from marketplaces, ride-sharing, and online communities to gaming, live video streaming, and healthcare.

The company is headquartered in San Mateo, CA with additional offices in; New York, Seoul, London, Singapore, and Bengaluru and has raised over $220M from leading investors, including: ICONIQ Capital, STEADFAST Capital Ventures, Tiger Global Management, Shasta Ventures, Softbank Vision Fund 2, and Y Combinator.

As the Regional Manager for Solutions Engineering team, you will create a vision of endless tenacity for customers. You will own and be responsible for managing the customer's technical implementation, and building relationships with the customer's product and engineering counterparts to drive adoption, retention and growth.

What you'll do:

  • Understand customer KPI and goals
  • Proactively make strategic recommendations that deliver ROI throughout the customer's journey
  • Drive account growth and expansion by developing an understanding of our products and features, and aligning them to customers needs
  • Lead and build best practices adopting our products
  • Monitor customer usage trends and proactively reach out with helpful recommendations
  • Meet with customers to discover and understand their needs as well as provide guidance
  • Work cross-functionally with Customer Success, Sales, Marketing and Engineering

What you have:

  • 7+ years of experience in a client-facing role for SaaS products
  • 2+ years Leading or Managing a team
  • Solid programming experience with at least one programming language such as JavaScript, Swift, Objective C, Java, Kotlin, or C#
  • Working knowledge of at least one web or mobile platform such as iOS, Android, React Native, React, or Angular.
  • Ability to debug and troubleshoot complex systems in web servers, databases and mobile devices.

What's In It For You:

  • Competitive comp
  • Medical, Dental, Vision, etc.
  • 401k with match
  • Short and Long Term Disability
  • Generous PTO
  • Stock Options
  • $3500 towards professional development

So, if you're a motivated Solutions Architect/Engineer Manager with SaaS experience and 2+ years managing a team, we want to talk! Please apply today!

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