REMOTE Customer Growth Manager Series A Startup! $120k-$160k + Stock Options!

San Francisco US 94043

Job Details

  • Managed by

    Tyler Dunn

  • Job Type

    Full Time

  • Compensation


About us:

We are a no-code AI platform that helps marketers convert their top of funnel demand into revenue, without engineers. We give marketers everything they need to drive revenue and prove it - from data and analytics to AI-powered recommendations and content writing. We are backed by Sequoia Capital, YCombinator and CMOs from some of today's fastest-growing tech companies including AngelList, Carta, Gong, Hopin, Salesforce and Snowflake.

We are looking for an exceptional customer growth manager to work directly with our customers to create highly converting web experiences for their various visitors segments. With big targets of 4x ARR year over year, we're scaling our success and support programs with our exponentially growing customer base. The Customer Growth team owns the most important metrics in our business: time it takes a customer to reach their first win and experience launch velocity.

What you'll do:

  • Work closely with each customer to teach them how to use our product to find meaningful segments, create personalized web experiences and increase their website conversion rate.
  • Perform analysis on customer data to understand who is visiting their website and how those visitors can be segmented for personalized experiences.
  • Codify the learnings from individual customers into a scalable onboarding and customer success experience that helps all our customers create better personalized experiences and reach success more quickly.
  • Design a differentiated and engaging experience that helps our customers achieve success and get inspired -- such as kick-off calls, onboarding programs, nurture emails and virtual community events.
  • Gather insights from customers to surface ideas for new product features, work with our product and engineering team to make those ideas a reality, and roll them out to customers.
  • Anticipate potential blockers that may slow down customer adoption and proactively build and implement a plan to create stronger alignment.

What you have:

  • 3-6+ years of experience working with customers in support, CSM, or agency, including program creation and optimization. 2+ years in growth, marketing, or CRO manager.
  • Fundamental understanding of A/B testing or strong instincts around high converting web content or iteration
  • Domain experts that can advise customers on experiences very likely to win
  • A strong collaborator and communicator that virtually everyone loves to work with.
  • Good project management skills. Can stay organized and keep the trains running on time to hit goals.

What's in it for you:

  • Fully Remote! 100% work from home!
  • Generous Stock Options Package from Well-Backed Series A Company!
  • Unlimited Paid Time Off!
  • Full Health Benefits Package, including Medical, Dental, Vision, etc.
  • Lots of Autonomy to Run Your Client-Base the way you want!
  • Quarterly offsites at great locations (like hawaii and park city)! 

So, if you are a CSM with at least 2 years of experience, please apply today!

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