FULL REMOTE Founding Solutions Engineer - SaaS (Up to $150k + Equity!)

San Francisco US

Job Details

  • Managed by

    Titus Briseno

  • Job Type

    Full Time

  • Compensation

    $120000-$150000

If you are looking to join a fast-growing team where you will have the opportunity to build out an entire function for a team, keep reading!

About the role

We're hiring our first solutions engineer to join the go-to-market team. In this role, you'll partner with the two co-founders to drive customer adoption and activation. You'll become the Product-Led Sales expert and customer's trusted advisor - you'll work closely with customers to uncover their pains and learn how we can solve their specific use cases.

We are looking for someone who has a unique mix of technical aptitude and customer-facing expertise, enjoys being in creative problem-solving roles, and who is passionate about making our customers successful.

We are on a mission to build the Product-Led Sales platform and category to usher teams into the next generation of selling. As the first customer-facing hire, you'll build the solutions engineering function from 0 to 1. This role will have a meaningful impact on our customers and the category of Product-Led Sales at large.

What you'll do

  • Partner with the CEO and CTO to build the solutions engineering function from 0 to 1 and drive customer education, onboarding, adoption, and activation (both pre and post-sale).
  • Work with existing and future customers to uncover pains, surface new use cases, and craft solutions that align with their business objectives and technical requirements.
  • Guide customers through the onboarding and activation process to ensure that customers understand, are comfortable with and are achieving value our platform.
  • Become an expert on Product-Led Sales and a trusted advisor to technical and non-technical customers to accelerate their time to value.
  • Delight our customers by upgrading their Product-Led Sales workflows and teaching them new ways to be more data-driven and productive using our platform.
  • Act as a liaison between product, marketing, and sales, sharing customer feedback to craft the product and marketing roadmaps.

Who you are

  • 2-6 years of relevant experience: You have 6+ years of experience in sales/solutions engineering or as a product/onboarding specialist in SaaS.
  • Technical aptitude: You have experience working with technical products, teams, and customers. You have the ability to distill complex problems into customer-facing solutions.
  • Customer-facing: You are a trusted partner to customers and have experience managing customer-facing relationships. You excel at this because of your Product-Led Sales expertise, technical skillset, and empathetic attitude.
  • Problem-solving in your DNA: You lead with curiosity and enjoy diving deep with customers to understand their pain points and use cases to deliver the perfect solution.
  • Consultative: You are proactive, empathetic, and consultative with customers. You are a teacher at heart.
  • Scrappy: You are comfortable with ambiguity and enjoy experimenting with new ideas. You have a bias towards action.
  • Domain expertise: You have a deep understanding of PLG and PLS. You understand sales at PLG companies - from the sales motion to the workflows to the tech stack.
  • Organized: You enjoy managing multiple assignments simultaneously and can work independently to drive projects to completion with a high level of attention to detail.
  • Comfortable with data: You feel comfortable writing SQL where necessary and you're familiar with CRMs and data warehouses.

What's in it for you

  • Competitive salary and significant equity.
  • Fully remote role - forever. Serisouly, work from anywhere.
  • Unlimited PTO.
  • Endless growth opportunity.
  • Work to establish a market/catrgory defining product.

Easy Apply Now!

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